Manage Billing, Stripe Invoices, Receipts & Payment Methods
How to update your credit card, download VAT/tax invoices, access the Stripe Customer Portal, and manage plan renewals in Sig Signature.
Overview
Sig Signature uses Stripe as our global payment infrastructure provider. Stripe handles all payment processing with bank-grade AES-256 encryption. We never store or process your credit card numbers on our local servers.
Through the integrated Stripe Customer Portal, you have complete self-service control over your payment methods, billing history, and tax invoices.
Accessing the Billing Portal
Log into Dashboard
Log into your Sig Signature dashboard.
Open Pricing & Billing
Click Pricing & Billing in the left sidebar.
Manage Billing & Invoices
Under the Current Plan overview, click Manage Billing & Invoices.
Stripe Portal Access
You will be authenticated securely into the Stripe Customer Portal.
Common Billing Tasks
Updating Payment Methods (Credit Card)
- Inside the Stripe portal, locate the Payment Method section.
- Click + Add payment method.
- Enter your new card details and click Add.
- To set it as primary, click the three dots (...) next to the card and select Make default.
- Remove expired cards to prevent automated subscription interruptions.
Downloading Official Tax Invoices & Receipts
- Scroll down to the Billing History / Invoices section of the portal.
- You will see a chronological list of every charge date, amount, and payment status.
- Click on any transaction to download an official PDF Invoice or Receipt.
- Invoices include transaction timestamps, line-item breakdowns, and tax rates suitable for corporate bookkeeping.
Adding Your Corporate Tax ID / VAT Number
If your company requires VAT, GST, or Tax IDs on invoices:
- In the Stripe Customer Portal, click Update information under Billing Information.
- Enter your official company legal entity name, corporate address, and Tax ID (e.g., GB123456789).
- Click Save. All past and future invoices will automatically regenerate with your tax credentials.
Canceling a Subscription
We believe canceling should be as simple as subscribing:
- In the Stripe Customer Portal, click Cancel plan.
- Confirm your cancellation.
- What Happens Next: Your subscription will remain active until the end of your current billing period (no prorated surprise charges). You retain full Pro/Team features until that date.
- Permanent Guarantee: Even after your plan reverts to Free, all signatures you have already exported and installed into Gmail or Outlook will continue to function permanently. We will never disable or break your existing email signatures.
Billing FAQs
| Question | Answer |
|---|---|
| What payment methods are supported? | Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay |
| Is billing automatic? | Yes, subscriptions renew automatically monthly or annually until canceled |
| Can I switch between monthly and annual? | Yes, toggle in Pricing & Billing; unused days are credited automatically |
| How do I get a refund? | Contact support@thenevon.com within 14 days of any charge |
Key Takeaways
- Manage payment methods and download tax invoices anytime via the Stripe Customer Portal.
- Corporate VAT and Tax IDs can be added directly to invoice receipts.
- Exported email signatures remain functional forever, even if a subscription is canceled.